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The New Balance 327 has become one of the footwear and sporting manufacturer’s biggest sellers. This is largely due to the model’s 1970s-inspired aesthetic on top of its penchant for quality materials and its captivating colorways. Staying true to its retro-DNA, the latest 327 is a must-have for those looking to add more sustainable footwear options into their rotation.

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At New Balance Philippines, we understand that sometimes a pair of shoes may not be the perfect fit. That's why we offer a hassle-free return policy to ensure your satisfaction. Please review our return policy below:

1. Returns and Exchanges:

• We accept returns and exchanges within 30 days from the date of purchase.
• To be eligible for a return or exchange, the shoes must be in brand-new, unworn condition, with all original tags, packaging, and accessories included.
• Shoes that show signs of wear, damage, or alterations are not eligible for return or exchange.

2. How to Initiate a Return or Exchange:

• To start the return or exchange process, please log in to your [Your Company Name] account, go to your order history, and select the item you wish to return or exchange. • Provide your order number, contact information, and a brief explanation of the reason for the return or exchange.

3. Refunds:

• Once your return is received and inspected, we will notify you via email of the approval or rejection of your refund.
• If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment or via Gcash if payment has been done by cash on delivery within 5 days.
• Refunds are issued for the cost of the shoes; shipping fees are non-refundable unless the return is due to an error on our part.

4. Exchanges:

• If you would like to exchange your shoes for a different size, color, or style, please indicate your preference when initiating the return process.
• We will assist you in processing the exchange and provide instructions on returning the original pair.

5. Return Shipping:

• The cost of return shipping is the responsibility of the customer, unless the return is due to an error on our part or a defective product.
• We recommend using a trackable shipping method to ensure your return is received.

6. Damaged or Defective Items:

• If you receive damaged or defective shoes, please contact us immediately.
• We will provide instructions on how to return the item, and we will cover the return shipping costs.

7. Cancellation Policy:

• If you need to cancel an order, please do so within 24 hours of placing your order. Contact our customer support team for assistance.

We value your trust in New Balance Philippines and aim to provide exceptional customer service. If you have any questions or concerns about our return policy, please don't hesitate to reach out to our customer support team. Your satisfaction is our priority.

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4.9 ⭐⭐⭐⭐⭐     10K+ Ratings

PJ Magcamit

This shop exceeded my expectations! My order arrived swiftly. Great quality, excellent service and fast delivery.

Joy Enriquez

Thank you so much!! Got mine on time. And it fits perfectly on my feet. Till next order.

Brenda  Tenorio

Napakaayos ng packaging wala ako masabi kundi maganda at may paperbag pa. Sulit and mura bat ngayon ko lang ito na discover. Sayang perfect sna last Christmas pang gift.  10/10 Order bna kayo.

Tin Ledesma

Third time buying a shoes dito. And they still serve quality! Sobrang ganda tapos much cheaper pa yung prices nila compare sa iba. Will order again soon if may ilalabas silang gusto ko.

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New Balance

The latest 327 is a must-have for those looking to add more sustainable footwear options into their rotation.

Because of its natural state and use of non-dyed materials or colour augmentations, the sneaker’s manufacturing process helps to considerably save water, energy, and waste that are usually required during the dyeing process.

Additionally, the sneaker has been given the honour of being the company’s inaugural undyed 327 model. The company plans to release a larger line of conscious products and the latest iteration represents New Balance’s commitment to be more environmentally responsible at all levels of the company.

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